Terms of Service
1. Agreement to Terms
These Terms of Service ("Terms") constitute a binding agreement between you and LOOY UG (haftungsbeschränkt), a limited liability company registered in Germany ("PayBaan", "we", "us", or "our"). By accessing or using PayBaan's services, you agree to be bound by these Terms.
If you do not agree to these Terms, you may not access or use our services.
2. About PayBaan
PayBaan is a mobile top-up service that allows users to send prepaid airtime to mobile phones in 170+ countries through our partnerships with mobile network operators worldwide. The maximum single top-up amount is €31, with daily and monthly limits in place per account.
PayBaan does not:
- Store, hold, or safeguard customer funds at any point
- Operate as a money transfer or remittance service
- Provide wallets, prepaid balances, or accounts that hold value
- Facilitate person-to-person money transfers
We are not a regulated payment institution and do not require an e-money or payment institution license under PSD2 or the German Payment Services Supervision Act (ZAG). Payment processing is handled by Stripe Payments Europe Ltd, a fully licensed PSD2 institution, and funds move directly from your payment method to our mobile operator partners.
3. Eligibility
To use PayBaan's services, you must:
- Be at least 18 years old
- Have the legal capacity to enter into a binding contract
- Reside in a country where our services are available
- Not be subject to international sanctions or restrictions
4. Account Registration
You may use PayBaan as a guest for limited top-up amounts, or create an account to access higher limits and saved recipients. When you create an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the security of your account credentials.
5. Services and Pricing
We provide the following services:
- Mobile top-ups: sending prepaid airtime to mobile phones globally
- Saved recipients: storing recipient information for repeat top-ups
- Transaction history: records of all your top-ups
Our pricing is fully transparent and displayed before you complete any transaction. See our Pricing page for details.
6. Refunds
Failed top-ups are automatically refunded to your original payment method. Successful top-ups cannot be reversed, as the airtime has been delivered to the recipient. See our Refund Policy for details.
7. Prohibited Uses
You may not use PayBaan to:
- Violate any applicable law or regulation
- Engage in money laundering or terrorism financing
- Send top-ups to sanctioned individuals or entities
- Use the service for commercial reselling without our written permission
- Attempt to circumvent our security measures or rate limits
8. Intellectual Property
The PayBaan name, logo, design, and all related materials are the exclusive property of LOOY UG. You may not use them without our prior written permission.
9. Limitation of Liability
To the maximum extent permitted by German law, PayBaan's liability is limited to the amount of the relevant transaction. We are not liable for indirect, consequential, or punitive damages.
10. Governing Law and Jurisdiction
These Terms are governed by the laws of the Federal Republic of Germany. Any disputes arising from these Terms or the use of our services shall be resolved in the courts of Frankfurt am Main, Germany.
11. Changes to These Terms
We may update these Terms from time to time. Material changes will be communicated via email to registered users at least 30 days before they take effect. Continued use of our services after the effective date constitutes acceptance of the updated Terms.
12. Contact
For questions about these Terms, contact us at legal@paybaan.com or via our contact page.